We've been noticing a serious upsurge in little black and white
tiles catching our eyes these days. QR codes get your attention,
they signal to people that there is something smartphoney going on
and most of all they make advertising work harder, and, while I
think QR codes are pretty nifty, there are a few too many people
slapping them on without much consideration.
I could say nothing annoys me more than scanning a QR code and
that brings me to a web page, which simply isn't formatted for
mobile, but that would be a lie. People who feed pigeons annoy me
more (like, at least feed a worthy bird). Pigeon feeders aside,
landing on a page which won't load because of flash or pinching and
zooming your way around the PC version is a real turn off.
One of the first things you should do in QR 101 is to get a
mobile site before you get a QR code.
More annoyingly there's those tiny, little codes, high up on
billboards, far, far away, which you just can't scan. They're just
not up to much. Then there are codes which won't scan, push you to
big fat videos that dont work on non 3G and of course the dead
URLs... the list goes on.
But that's not to say that there aren't plenty of pretty cool
ways that QR codes have been used. Like the hedge we did for
Vodafone Comedy Fest (not to brag or anything); or BBC3's QR TV ad
for The Fades (http://youtu.be/Vz7QdWzqhGA)
is very cool (nice mobile site too). Brands that have put thought
into their QR campaigns tend to see the results - Ralph Lauren,
Hennessy Cognac, VW have all had successful QR campaigns.
Your QR campaign could be highly functional (http://youtu.be/fGaVFRzTTP4)
or just a bit of a gimmick (http://youtu.be/Xs7tLBSENx4),
but there are a few things to consider before heading down the QR
route:
1. Firstly, consider the role of mobile in your
campaign. Are you trying to generate consumer interaction? If
that's the aim of the game, QR may not be your only option, and may
not even be your best option, especially if you're dealing with
self conscious Irish consumers who are reluctant to whip out their
phones and scan (an SMS Shortcode with a link in the return text
message is be a good addition especially of you dont have a scanner
installed in your phone). You need to make it easy..no one likes to
be the first one to walk forward and put money in the buskers
hat!
2. What's your incentive to get people
scanning? We're beyond the novelty stage where QR codes are
interesting just on their own..Why do I care?
3. And how do you communicate this? Lobbing a
QR on something may get heads turning, but that's not enough. You
need to get people reaching into their pockets and whipping out
their phones. Consider the context.. press and on pack is a no
brainer but am i really going to whp out my 500 euro iphone in a
dodgy area..?
4. And then there's the practical stuff: Make
sure that users can scan the QR code (not too small, not obstructed
etc, enough contrast)
5. Bear in mind that consumers may not have a
QR scanner already on their phone, so why not tell them how to
download one. And let them know which one you think works best (We
suggest ScanLife or QR Reader)?
6. Land on a good mobile site.
7. Have a clear idea of what you want your
users to gain from scanning your QR code - is it more information,
is it something fun, a reward? Make it worth the effort.
-Jess